joiya99 Privacy Policy

joiya99 collects personal data from players at various points during their relationship with the platform. The categories of data we collect, and the circumstances under which each category is collected, are set out below.

Registration Data

When you create a joiya99 account, we collect the information you provide directly, including:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used for mandatory age verification)
• Email address and mobile phone number
• Preferred username and account password (stored in hashed form — we never store your password in plain text)
• City or district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Preferred language and currency settings

Identity Verification (KYC) Data

To comply with our obligations relating to age verification and fraud prevention, we may request documentary proof of identity. KYC documents collected may include:

• National Identity Card (NID) number and a copy of the NID document
• Passport biographical page
• Birth certificate (for age verification purposes where NID is unavailable)
• Proof of payment method — for example, a screenshot of a bKash or Nagad account registered in your name

KYC documents are stored securely and reviewed only by authorised compliance personnel. They are not accessible to general platform staff.

Transactional Data

When you make deposits or withdrawal requests, joiya99 records transaction metadata including the payment method used (bKash, Nagad, Rocket, Upay, bank transfer), the transaction amount in BDT, the timestamp of the transaction, and whether the transaction was approved, pending, or declined. We do not record full mobile banking PINs or banking passwords.

Gameplay Data

joiya99 logs your in-platform activity, including game sessions played, wagers placed, game outcomes, bonus claims, and responsible gaming tool usage. This data is used for account management, fraud detection, dispute resolution, and to ensure compliance with responsible gaming commitments.

Technical and Device Data

When you access joiya99, our servers automatically collect technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps. This information is used for security monitoring, platform optimisation, and fraud prevention — not for advertising profiling.

Communications Data

If you contact joiya99 via live chat, email, or WhatsApp, we retain records of those communications for quality assurance, dispute resolution, and training purposes. Communications are stored for a minimum of 12 months.

joiya99 uses the personal data it collects for a defined set of purposes. We do not use your data for any purpose not listed here without first obtaining your consent or being required to do so by applicable law.

Marketing Communications

joiya99 may send you promotional emails or WhatsApp messages about bonuses, new game releases, BPL season offers, Eid promotions, and other platform news — but only if you have explicitly opted in to receive such communications at the time of registration or via your account settings. You may withdraw this consent at any time by contacting support via live chat or by following the unsubscribe instructions in any marketing message we send you.

joiya99 does not sell your personal data to third parties. We share data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

Payment Processors

To process your deposits and withdrawals, joiya99 shares the transaction details necessary to complete the payment with the relevant payment provider — bKash, Nagad, Rocket, Upay, or your bank. The data shared is limited to what is technically required for the payment instruction and does not include your full account history or gameplay data. Each payment provider operates under its own privacy policy and data protection obligations.

Game Software Providers

The games available on joiya99 are powered by third-party software developers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. When you launch a game, a session token is passed to the relevant provider to authenticate your game session. Providers may log gameplay data for the purpose of game integrity, RNG audit trails, and dispute resolution. joiya99 ensures that all software providers we work with maintain appropriate data security standards.

Fraud Prevention and Compliance

joiya99 may share account data with fraud prevention databases or identity verification services for the purpose of verifying your identity, checking for known fraudulent activity patterns, and complying with anti-money laundering (AML) obligations. Data shared for these purposes is handled under strict confidentiality agreements.

Legal Disclosures

joiya99 may disclose your personal data to competent authorities, financial regulators, or law enforcement agencies where we are legally required to do so, where disclosure is necessary to protect the safety of our players or the public, or where disclosure is necessary to establish, exercise, or defend a legal claim. In such cases, joiya99 will disclose only the minimum data required and will notify the affected player where legally permitted to do so.

Corporate Transfers

In the event that joiya99's business or assets are transferred to a new operator through a merger, acquisition, or restructuring, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, joiya99 will take reasonable steps to ensure that the successor entity continues to honour the commitments made in this Privacy Policy, and will notify affected players of any material changes to data handling practices.

joiya99 uses cookies and similar local storage technologies to make the platform function correctly and securely. This section explains what types of cookies we use, why we use them, and how you can manage them.

What Is a Cookie?

A cookie is a small text file placed on your device by a website when you visit it. Cookies allow websites to remember information about your visit — such as your session state and preferences — so that the site functions correctly when you return. Cookies cannot execute code, carry viruses, or access files on your device.

Types of Cookies joiya99 Uses

What We Do Not Use

joiya99 does not deploy third-party advertising cookies, social media tracking pixels (Facebook Pixel, Google Ads remarketing tags, etc.), or any cookie whose primary purpose is to build a behavioural advertising profile of your activity across the internet. Our cookie usage is limited to the categories described in the table above.

Managing Cookies

You can control cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will prevent joiya99 from functioning correctly — you will not be able to log in or maintain an active game session without them. Disabling functional or analytics cookies will not prevent you from using the platform, but may result in a less personalised experience.

joiya99 retains your personal data for only as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are required to retain it by applicable law or regulatory guidance. The retention periods applicable to the main categories of personal data we hold are summarised below.

Once a retention period has expired and there is no other legal basis to continue holding the data, joiya99 will securely delete or anonymise the relevant records so that they can no longer be attributed to an individual player.

joiya99 implements a layered security architecture to protect the personal data of our players. Security is treated as an ongoing operational priority, not a one-time configuration. The key technical and organisational measures we apply include:

• Transport encryption: All data transmitted between your device and joiya99's servers is encrypted using TLS 1.2 or higher with 256-bit cipher suites. The joiya99.net domain enforces HTTPS-only access.
• Password hashing: Account passwords are never stored in recoverable plain-text form. We use a modern adaptive hashing algorithm (bcrypt) with per-account salts to protect password data at rest.
• Access controls: Access to player data within joiya99's internal systems is role-based and follows the principle of least privilege. Staff members can access only the data required for their specific operational role. All access events are logged.
• Server security: joiya99's infrastructure is hosted in data centres with physical access controls, 24/7 monitoring, and redundant power and network connectivity. Regular penetration testing is conducted by independent security assessors.
• Incident response: joiya99 maintains a documented data breach response procedure. In the event of a confirmed breach that poses a material risk to affected players, we will notify impacted individuals without undue delay and take immediate remedial action.
• Payment data isolation: Full payment credentials (bKash PINs, Nagad account passwords, bank internet banking passwords) are never transmitted to or stored by joiya99. Payment flows pass through the provider's own secure interface.

As a joiya99 player, you have meaningful rights over the personal data we hold about you. joiya99 is committed to honouring these rights promptly and without creating unnecessary barriers. The rights available to you are described below.

Right of Access

You have the right to request a copy of the personal data joiya99 holds about you. This is sometimes called a Subject Access Request (SAR). On receipt of a verified request, joiya99 will provide you with a summary of your data within 30 days. The summary will cover your account registration data, KYC status, transaction history, gameplay history, and any support communications we hold. To submit a SAR, contact our support team via live chat or email.

Right to Rectification

If any personal data joiya99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections such as an updated phone number or email address can be made directly in your account settings. Corrections to identity-verified data such as your legal name or date of birth require documentary evidence and will be processed by our compliance team.

Right to Erasure

You may request that joiya99 delete your personal data in circumstances where: the data is no longer necessary for the purpose for which it was collected; you withdraw the consent on which processing was based and there is no other legal basis for continued processing; or you object to processing based on legitimate interest and that interest does not override your rights. Please note that joiya99 may decline an erasure request where retention of the data is required to comply with a legal obligation — for example, AML record-keeping requirements that mandate a minimum retention period.

Right to Restrict Processing

You have the right to request that joiya99 restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being verified following a rectification request, or while an objection to processing is being assessed. During a restriction, joiya99 may continue to store your data but will not actively process it beyond what is legally required.

Right to Object to Marketing

You have an absolute right to object to your personal data being used for direct marketing purposes at any time. If you withdraw consent for marketing communications, joiya99 will cease sending you promotional messages within five business days and will update your account preferences to reflect your opt-out. Withdrawing marketing consent does not affect your ability to use the joiya99 platform.

Exercising Your Rights

To exercise any of the rights described above, contact the joiya99 support team via the 24/7 English live chat service available on every page of the platform, or send your request to support@joiya99.net. To protect your privacy, joiya99 will verify your identity before processing any data rights request. We aim to respond to all valid requests within 30 days of receipt.

joiya99 reviews this Privacy Policy periodically to ensure it accurately reflects our data handling practices and remains aligned with applicable legal developments. When we make material changes to this Policy, the updated version will be published on this page with a revised effective date displayed prominently at the top of the document.

Notification of Changes

Where a change to this Policy is particularly significant — for example, if we introduce a new category of data processing or change the basis on which we share data with third parties — joiya99 will notify registered players via email to the address associated with their account. For minor or clarificatory amendments, publication on this page with an updated effective date constitutes sufficient notice. We recommend bookmarking this page and checking it whenever you have a question about your data.

Governing Language

This Privacy Policy is written in English and the English version is the authoritative version. In the event of any conflict or inconsistency between this English-language version and any translation, the English version shall prevail.

Contact Us About Privacy

If you have a question about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how joiya99 handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 in English directly on joiya99.net
• Email: support@joiya99.net
• WhatsApp: +880 1700 000000

We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within five business days. For formal data rights requests (access, erasure, rectification), please allow up to 30 days for a full response.

This Privacy Policy was last reviewed and updated on 1 January 2026. joiya99 is an offshore online gaming platform. This site is not affiliated with any Bangladeshi government body. For questions about your data, contact support@joiya99.net.